IT & Facilities Assistant

We are seeking a new member of staff to join our busy back office support team at Bhatt Murphy. Working under the supervision of our IT Manager, the successful candidate will provide IT support to colleagues and assist with premises and facilities maintenance related tasks. This will be a varied and busy role with excellent opportunities for training and progression. While previous experience of IT support is desirable, we are keen to hear from candidates with good practical skills, common sense and a strong interest in IT.

This will be a full time position, based at our office in Dalston.

Key responsibilities:

Providing in person and remote IT support to colleagues
Reviewing and resolving IT support requests raised through the firm’s helpdesk
Troubleshooting Windows desktop issues
Troubleshooting user issues with laptop and mobile devices
Assisting colleagues with the setup of Teams and Zoom meetings

Resolving printing and copying problems
Troubleshooting and resolving hardware, software, and network problems with the support of the firm’s IT Manager
Assisting with the management of the firm’s IT asset inventory
Assisting colleagues with the administration of the firm’s website and social media accounts
Configuration and set up of equipment for new employees and assisting with new starter inductions
Assisting with policy updates and staff training

Facilities:

Assisting with internal office moves
Troubleshooting premises issues and booking contractors if required
Set up of electronic equipment (copiers, franking machine and other small appliances)
Liaising with the building management company

Booking handyman visits and organising other repairs to the building
Assisting with annual H&S risk assessments
Booking annual electrical and fire equipment tests
Troubleshooting any problems with the firm’s intruder and fire alarms

Skills & experience:

Essential:

Excellent IT skills, including familiarity with Microsoft Office packages
Previous experience of working in an office (preferably for a law firm)
Good standard of literacy and numeracy
Excellent attention to detail
Ability to work under pressure and to deadlines
Good communication skills
Flexible attitude e. prepared to take on a variety of tasks

Desirable:

Previous experience in an IT support role
Windows 10/11 – administration and support
Office 365 – administration and support
Experience of using legal case management software
Experience of using WordPress
Active directory experience
Knowledge of VOIP telephone systems

Salary & benefits

The salary for this post is £28,000 + 5% pension contribution. We offer up to 29 days of paid annual leave plus all public holidays.

How to apply

Applications should be made by sending a copy of your CV and a covering letter of no more than 500 words explaining why you believe you are the right person for the job to jobs@bhattmurphy.co.uk. The closing date for applications is Monday 31 March 2025 but this may be brought forward if we are able to recruit suitable candidates before this deadline and you are encouraged to submit your application as soon as possible.